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Consumer Rights Agreement

CONSUMER RIGHTS – CANCELLATION – REFUND CONDITIONS

GENERAL:

  1. By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.
  2. Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and Distance Contracts Regulation (RG:27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product/service they purchase.
  3. In case of any product shipping costs, shipping fees will be paid by the buyers.
  4. The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with any warranty documents, user manuals, etc.
  5. In case the sale of the purchased product/service becomes impossible, the seller must notify the buyer in writing within 3 days of learning this situation. The total amount must be refunded to the Buyer within 14 days.

IF THE PURCHASED PRODUCT PAYMENT IS NOT MADE:

  1. If the Buyer does not pay for the purchased product or cancels it in bank records, the Seller’s obligation to deliver the product/service ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

  1. If it is determined that the credit card used by the buyer for payment was used fraudulently by unauthorized persons after the product is delivered, and if the product price is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, with shipping costs borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS:

  1. If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The Buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, this amount is paid to them in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product price is refunded to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer’s account within 2-3 weeks.

BUYER’S OBLIGATION TO CHECK THE PRODUCT:

  1. The Buyer will inspect the goods/services subject to the contract before taking delivery; will not accept damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. It will be accepted that the delivered goods/services are undamaged and sound. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services should not be used. The Invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

  1. The BUYER may exercise the right of withdrawal from the contract by rejecting the goods without incurring any legal and criminal liability and without giving any reason, provided that they notify the SELLER through the contact information below within 14 (fourteen) days from the delivery date of the purchased product to themselves or to the person/institution at the address they indicated.

CONTACT INFORMATION FOR WITHDRAWAL RIGHT NOTIFICATION TO SELLER:

Company Name: Idenfit B.V.
Address: Zuid-Hollandlaan 7, 2596AL ‘s-Gravenhage
Email: hello@idenfit.com
Phone: +31 6 27436201

DURATION OF WITHDRAWAL RIGHT:

  1. If the Buyer purchases a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the service has started with the consumer’s consent before the withdrawal right period expires.
  2. Expenses arising from the exercise of the right of withdrawal belong to the SELLER.
  3. For the exercise of the right of withdrawal, it is necessary to make a written notification to the SELLER by registered mail, fax, or email within 14 (fourteen) days and that the product has not been used within the framework of the provisions of “Products for Which the Right of Withdrawal Cannot Be Exercised” regulated in this contract.

EXERCISE OF WITHDRAWAL RIGHT:

  1. The invoice of the product delivered to a third party or the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Returns of orders issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)
  2. Return form, Products to be returned must be delivered complete and undamaged together with their box, packaging, and standard accessories, if any.

REFUND CONDITIONS:

  1. The SELLER is obliged to refund the total amount and documents that put the BUYER in debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notice and to take back the goods within 20 days.
  2. If there is a decrease in the value of the goods due to a reason arising from the BUYER’s fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER’s damages in proportion to their fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or product during the withdrawal right period.
  3. If the campaign limit amount falls below the limit due to the exercise of the right of withdrawal, the discount amount benefited from within the scope of the campaign is canceled.

DEFAULT AND LEGAL CONSEQUENCES

  1. The BUYER accepts, declares, and undertakes that in case of default in payment transactions made by credit card, they will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank. In this case, the relevant bank may resort to legal means; may request expenses and attorney’s fees from the BUYER, and in any case, if the BUYER defaults due to their debt, the BUYER accepts that they will pay the damages and losses suffered by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

  1. You can make Bank Transfer or EFT (Electronic Fund Transfer) to our bank accounts (TL) TR87 0006 2000 4400 0006 2939 04.
  2. You can benefit from online single payment or online installment options for all types of credit cards through our website. In online payments, the amount will be charged from your credit card at the end of your order.

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